Refund policy

To be eligible for a return:

We accept returns on domestic orders, excluding final sale or customized pieces. Please note that we do not accept returns on international orders unless the order meets criteria for EU Withdrawal (see below). Your items must be in the same condition that you received them, unworn or unused, with tags, and in their original packaging. You’ll also need the receipt or proof of purchase. 

To start a return:

Head to our returns portal to start your return or browse options for an exchange. You can also use the portal to report a damaged item. If you experience any issues with the portal, please reach out to us at today@atpresent.com with a description and/or screenshot. 

If your piece was damaged upon recieving it, or you did not get the correct item, you can also let us know in the portal.

Refunds:

You’ll be automatically refunded on your original payment method within 10 business days if your return is approved. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we’ve approved your return, please contact us at today@atpresent.com.

EU Consumer Rights

Effective June 19, 2026, under EU consumer protection law, customers who purchase goods or services online have the right to cancel their purchase within 14 days of receiving the goods, without giving a reason. This 14-day period is commonly known as the cooling-off period. Please email today@atpresent.com with your cancellation request.

Damages & Issues:

Please inspect your order upon reception and access the returns portal to provide more information. Someone will be in contact with you when that's submitted for review.

Exchanges:

You can automatically exchange items when you add your order information in the returns portal.

You can always contact us for any return questions at today@atpresent.com.